Customer Care Specialist

Humana Inc., headquartered in Louisville, Ky., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being.

As a customer care specialist for customer support you will: directly respond to questions, handle issues and provide guidance on transactions, inquiries or complaints from both internal and external customers.

• Receive, document and resolve customer inquiries by using established best practices
• Build lasting relationships with Humana’s customers
• Educate customers, providers and employers about Humana’s products and services both over the telephone and through face-to-face briefings

Role Essentials

• High School Diploma or equivalent
• Previous call center experience
• Good typing and data entry skills
• Capacity to maintain confidentiality

Role Desirables

• Associate’s or Bachelor’s Degree
• Previous customer service experience in a healthcare setting
• Proficiency in all Microsoft Office Programs, including Word, PowerPoint, Excel, and Access