Inbound Vacation Sales Agent

IHG's family of hotel brands has a powerful heritage that guests know and love, with hotels that are instantly recognized by millions around the world. From the first Bass brewery in 1777 to one of the world's leading hospitality companies, IHG's history is one of pioneering people and new ideas, built on a foundation of consistency, trust, innovation, caring and resolve.

The responsibility of the Inbound Vacation Sales Agent is to provide IHG guests information on all vacation packages that we have to offer at Holiday Inn Club Vacations. Agents must make guests aware of the package details, verify guest demographics, determine package eligibility, sell vacation packages, and assist guests in booking reservations for their vacation packages.

* Sell the qualifying guest vacation packages over the phone. * Adhere to approved scripts. * Assist guest with any questions or concerns about the vacation properties. * Make sure that all guests meet tour and package qualifications. * Disqualify guests that do not meet the qualification standards for our packages. * Update sales force with any missing data.

* Must have excellent written and verbal communication skills. * Must maintain an upbeat, positive, and motivated demeanor when dealing with all guests and co-workers. * Must be able to read/write/speak the English language, Spanish a plus. * Understand written and oral instruction. * Be proficient in Microsoft Excel, Word, and Outlook. * Have the ability to learn additional software. * Must be able to maintain required sales percentage per week. * Must be enthusiastic and energetic. * Must be able to work a variable schedule, including evenings and weekends, based on call center needs. **Education and/or Experience** * High School Diploma or GED equivalent. * Higher education encouraged. * Minimum two years telemarketing sales experience preferably in a large call center environment. * Timeshare/hospitality background preferred. **Physical Demands** * While performing the duties of this job, the team member is regularly required to stand; walk, sit; use hands and finger, handle or feel; reach with hands and arms; talk and hear. The team member is required to stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include color vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Working Conditions** * The Inbound Vacation Sales Agent will work in a call center environment with a constant buzz of conversation created by other agents.