Internal Operations Clerk

At Young’s Market Company, we believe our people are our greatest asset. We pride ourselves on attracting and cultivating the best and brightest talent in the industry. Our Best in Class team of wine and spirits professionals represent a collection of unique life experiences, world views, and ideas all focused on our core values.

he Internal Operations Clerk will work within a fast paced environment with diverse responsibility which will include but is not limited to providing world class customer service to both internal and external customers, taking inbound calls for product orders and new accounts, as well as providing cashier and clerical assistance for the department.

* Process incoming calls/orders from * New Account set-ups * Process customer credits – spoils denied, breakage, returns, etc. * Assist internal and external customers with inquiries related to the sale and delivery of product. * Active listener with inside sales or order desk experience who has a proven record of successfully upselling their customers. * Have product knowledge and be able to quote discounts, new items, and various other products’ information to customers and salespeople off the system. * Cover cashier function as assigned; prepare & code miscellaneous deposits * Petty Cash disbursements & balancing * Liquor License renewal notice by county or suspend (June) * Coverage for Customer service clerk.

**Experience/Trainning/Abilities:** * High school diploma or general education degree (GED). * One to three years related experience. * Experience in a high volume inbound call center helpful. **Skills/ Abilities:** * Must have intermediate skills in Microsoft Office (Outlook, Excel, Word, etc.) environment. * Working knowledge for computer systems, JBA, and AS400 is preferred. * Must be proficient in 10-key by touch. * Must be proficient in navigating the Internet and Image document retrieval. * Must have excellent verbal and written communication skills. * Must have strong organizational skills, must be able to multi-task. * Must have an excellent attendance record.