Account Services Representative

Hired by Matrix, Inc., a certified Women-owned Business Enterprise (WBE) is dedicated to providing the highest quality staffing services to our clients as their trusted business partner. This is achieved through the in-depth use and understanding of today’s emerging technologies and the commitment of a dedicated, highly motivated, staff. We use innovative, agile and social techniques to deliver the best value to our Clients.

For over 50 years our client has been a Global leader dedicated to advancing fire safety and security by providing innovative ways to save lives, improve businesses and protect people where they live and work. Initially an electronics company, they currently are the industry leaders in providing security systems, fire protection systems as well as life safety products and services. They are also the world's leading maker of industrial valves and controls. Additionally, they manufacture and distribute a wide variety of medical devices and supplies.

* Process account reconciliations and collections. * Work as a member of a diverse team to reconcile customer accounts. * Contact customers to discuss payment delays and concerns. * Assist customers with making account payments. * Research and correct account billing errors. * Research and correct account data errors. * Research and resolve billing disputes. * Negotiate with customers as-needed to retain account. * Work across business lines to resolve customer service complaints. * Compartmentalize and secure customer information. * Perform other clerical duties such as filing, faxing, answering phones, etc. * Attend conference calls and meetings as needed. * Other duties as assigned, which may include but are not limited to providing administrative support to Operations Manager, providing support to other administrative team members and handling incoming customer calls.

* One (1) to two (2) years of customer service experience. * Prior experience working with customer accounts and collections preferred. * Customer service focused. * Ability to handle multiple tasks and projects. * Strong verbal and written communication skills. * Basic to advanced computer knowledge, to include Microsoft Office programs, web based programs, etc. * Ability to maintain composure, professionalism, and confidentiality at all times.