Customer Service Call Center Representative

Great American Insurance Group is engaged primarily in property and casualty insurance ("P&C"), focusing on specialized commercial products for businesses, and in the sale of traditional fixed and fixed-indexed annuities.

We are hiring a Customer Service/Call Center Representative in our Direct Billing group. Training will be during normal business hours, which is 8:00AM to 5:00PM. General work hours are Monday through Thursday, 9am-6pm, and Friday 8:30am-4:30pm.

This position is part of a team fielding incoming calls regarding billing questions from an "800" phone line.

• Provides billing information, account reconciliation, and billing problem resolution to internal and external customers involving multiple lines of insurance. May require extensive inbound phone support.
• Develops and uses working knowledge of multiple billing and / or policy applications and processing procedures to effectively service customer inquiries.
• Prepares and maintains accurate and complete documentation to support accounts receivable.
• Rotationally reviews refund checks, handles returned mail, answers email inbox questions, etc.
• May follow-up on delinquent accounts.

• Requires 0 - 2 years of related experience in customer service and / or a high call volume environment.
• Associate’s Degree or equivalent experience.
• Ability to multi-task, organizational skills, and attention to detail are critical for this position.
• Microsoft Excel, Word, and Outlook experience required.