Technical Application Support Analyst

GoHealth is the nation’s most complete online portal for finding health insurance coverage. They’ve helped more than 2 million consumers compare health insurance quotes and purchase individual coverage online, through their agent network, or directly through a major health insurance company. At GoHealth, they pioneered the health insurance technology industry. They started out as innovators with big ideas who transformed into industry leaders.

We’re looking for a highly technical problem solver to join our growing team. The ideal person is someone who isn’t afraid of the unknown, thinks logically, and is always known as tech. support for their friends and family. In addition to the technical skill set, we’re looking for someone who will delight our customers and partners with thorough, quick, and accurate responses to their inquiries.

* Troubleshoot and resolve technical issues reported by our partners. * Set up new user accounts and add additional applications and accesses as requested in compliance with company procedures. * Respond to tickets and actively monitor the issue to completely address/resolve reported issues. * Identify trends in technical issues and work with our corporate IT and development teams to create solutions to correct them and prevent recurring issues. * Identify potential efficiencies and work with the Implementation team to deploy them. * Partner with the Benefits Center Operations Leadership to assist in the creation and implementation of technical processes in the call center. * When necessary, partner with the Benefits Center Operations Leadership to conduct training to implement solutions and efficiencies. * Partner with the Benefits Center Training team to create reference material for agents and managers

* 2+ years in a technical role that puts you in direct contact with customers supporting complex SAAS products and services. * Highly developed troubleshooting skills, including being comfortable reading application logs and other technical documentation. * Familiarity with SQL, Python, Java and Linux * Experience working in a startup culture. * Comfortable with a flexible schedule. During busier times you may be asked to work outside of normal operating hours. * Passion for customer service and creating delightful customer experiences.