Customer Support Contract Administrator

GE Aviation is a world-leading provider of commercial, military and business and general aviation jet and turboprop engines and components as well as avionics, electrical power and mechanical systems for aircraft. GE has a global service network to support these offerings. GE and its customers are also working together to unlock new opportunities to grow and deliver more productivity beyond traditional services.

The Customer Support Contract Administrator will comply with and supports all GE policies and GE Aviation procedures as listed in the site handbook or other company or functional related documents.

* Serve as primary interface with assigned customers to ensure effective communications / feedback on issues involving customer orders and associated activities, drive on-time delivery, facilitate communication throughout the organization and ensure customer satisfaction * Provide timely resolution on customer inquiries, responsiveness, availability, customer order tracking / reporting, RFQ submittals and status, short flows (expedites), AOG / Spares * Develop effective customer relationships to maximize the market awareness and understand customer needs * Interact with manufacturing, engineering and supporting organizations to effectively resolve potential customer issues on a proactive basis * Provide customers with current order status and advise Management of foreseeable problems in a timely manner * Drive internal change to strengthen capabilities against customer requirements * Understand the Customer's business and continually strive to meet their needs

* High School Diploma / GED * GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen. * Strong customer facing support background and, experience in the day to day management of a defined customer account base * Background in Purchase Order review and entry * Strong PC skills; (Microsoft Office, Word, Excel, PowerPoint), data manipulation and e-commerce experience a plus * Effective communication skills, both verbally and written * Able to understand and work with culturally diverse customers * Strong team player with experience integrating across various organizations * Effective planning/organization and project management skills * Strong background in Contract review, administration and flow down * Strong understanding of MRP / ERP concepts * Strong understanding of Forecasting and Demand Planning concepts * Self-motivated individual with proven ability to handle multiple tasks in a high stress situation