IT Program Manager

Gartner, Inc. (NYSE: IT) is the world's leading information technology research and advisory company. Gartner delivers the technology-related insight necessary for its clients to make the right decisions, every day.

Gartner is looking for a well-rounded IT Program Manager who can provide project and program leadership for technology projects involving Gartner’s Marketing Leader’s business.

* The candidate will be responsible for program management of all initiatives needed to run the GML business’s marketing site, Eloqua Marketing Automation Platform, Product sites and Interactive tools, vendor integrations and back office applications. * The candidate will be responsible for Program deliverables, Program schedule/budget, Relationship Management and Vendor Management. * The ideal candidate will be someone who has worked closely with business partners, has played a key role in supporting a customer-facing website, has strong vendor management experience and has demonstrable experience managing relationships and expectations of the business. * The candidate should have experience running projects in an Agile/Scrum environment.

**Management Skills:** * Direct multiple technology-based projects and staff in support of Gartner’s Marketing Leaders Business and STG. * Matrix manage a staff of 3-4 developers, designers, consultants and mentor the staff in Agile/SCRUM methodologies. * Understand the strategic direction of the business to ensure that new features and functions are implemented to conform to stated strategies and business needs. * Able to influence the scope and direction of initiatives across multiple levels of management and organizational boundaries * Strong business acumen and leadership experience - proven track record of acting as a valued IT business partner to senior leadership. * Ability to influence and manage the expectations of clients, team members, management and external groups * Ability to analyze, use structured problem solving and available tools to quickly evaluate problems, identify root cause, create action plans, assess impact and develop resolution options * Responsible for the development of strategic and tactical planning of technology and people resources necessary for successful completion of several large-scale projects. * Responsible for the creation of long term strategies and approaches to control and manage projects in support of complex business requirements. * Lead activities with support/service groups outside the project team to ensure successful project results * Leverage personal expertise to develop and present rational conclusions, recommendations and direct implementation strategies/action plans * Direct project activities personally and with other project managers, development staff to Estimate, Plan, Design, Build, Test, and Migrate solutions into production * Develop and oversee implementation of Agile/SCRUM methodologies ensuring that accepted methodologies are followed * Evaluate project and program performance periodically with key performance indicator and develop action plans to move KPI’s to desired goals. **Operational Skills:** * Should be able to balance operational and development needs of Gartner primary web site and properties. * Should be able to interact well with both internal associates and external clients in resolving operational issues. * Develop processes to manage operational issues in a timely and efficient manner. * Identify systemic operational issues and resolve them as well as identifying root causes and process improvements to present similar issues