Manager for Claims

As a leading provider of credit protection, insurance, warranty, and specialty underwriting products, Fortegra™ offers consumers relief from life’s inevitable setbacks. No matter the issue – from a lost cell phone to car trouble, appliance failures to job loss – we deliver unequaled value without forcing your customers to jump through the hoops typically associated with traditional insurance and protection programs.

The Manager, Claims has responsibility for overseeing and directing the Claims Administration area that may include Credit Insurance, Credit Mortgage Collateral Protection and Debt Protection programs. Develops and maintains procedures and guidelines that will effectively and efficiently accomplish the predetermined objectives of the Company and the Claims area.

* Direct the activities of the Claims Administration area by managing, overseeing, supervising, analyzing and coordinating associates and functions to meet set standards. * Plan, recommend, and promote policies that will support the company and department objectives. * Manage communication and coordination of service between units, associates, insureds, agents, policyholders, and departments. * Evaluate and monitor work flow by communicating effectively with supervisors and associates of all levels in order to analyze needs and identify problem areas. * Monitor and develop associates to their highest potential. * Investigate and pursue the use of technology to research, analyze, document and communicate problems with system data and/or data entry process. * Manage the development and updating of new and existing programs to streamline and implement new strategies for claims adjudication utilizing industry best practices. * Prioritize work load and coordinate projects to meet time demands. * Document procedures and assign tasks to department, supervisor or associates. * Maintain an understanding of related state and federal laws, state rates, state and company limits, state and company underwriting guidelines and claims production standards. * Improve efficiencies; suggest changes in procedures and report trends and problems. * Interview and evaluate applicants for employment and maintain a working knowledge of HR rules and regulations as they relate. * Develop and maintain Desk Manual documentation in approved format. * Develop and maintain Disaster Recovery documentation.

* Degree in Business Administration, Management or closely related field or equivalent work experience. * 7 to 10 years’ professional experience in claims field (credit insurance experience a plus) * Previous experience managing and supervising claims teams * LOMA and/or HIAA education preferred