Business Analyst

As a leading provider of credit protection, insurance, warranty, and specialty underwriting products, Fortegra™ offers consumers relief from life’s inevitable setbacks. No matter the issue – from a lost cell phone to car trouble, appliance failures to job loss – we deliver unequaled value without forcing your customers to jump through the hoops typically associated with traditional insurance and protection programs.

The Business Analyst’s role is to elicit, analyze, specify, and validate the business needs of stakeholders, be they customers or end users. This includes interviewing stakeholders and gathering and compiling user requirements to understand the technology solutions they need. The Business Analyst will also apply proven communication, analytical, and problem-solving skills to help the business make good technology decisions. The Business Analyst will also be proactive about working with the software development team to look for new technologies to optimize business processes. The Business Analyst will play a pivotal role in ensuring IT’s understanding of business requirements.

* Collaborate with project sponsors to determine project scope and vision. * Clearly identify project stakeholders and establish user classes, as well as their characteristics. * Conduct interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods. * Identify and establish scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics. * Work with stakeholders and project team to prioritize collected requirements. * Research, review, and analyze the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes. * Assist in conducting research on software and hardware products to meet agreed upon requirements and to support purchasing efforts. * Participate in the QA of purchased solutions to ensure features and functions have been enabled and optimized. * Participate in the selection of any requirements documentation software solutions that the organization may opt to use. * Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards. * Develop and utilize standard templates to accurately and concisely write requirements specifications. * Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers/project team. * Where applicable, develop prototypes of interfaces and attributes based on the user requirements. * Create process models, specifications, diagrams, and charts to provide direction to developers and/or the project team. * Develop and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted. * Assist with the interpretation of user requirements into feasible options, and communicating these back to the business stakeholders. * Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary. * Communicate changes, enhancements, and modifications of business requirements– verbally or through written documentation – to project managers, sponsors, and other stakeholders so that issues and solutions are understood. * Provide guidance and/or instruction to junior staff members.

* Bachelor’s degree in Business Administration, Computer Science or Information Systems or equivalent work experience * 3 plus years of Business Analysis of related experience. * Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development. * Experience overseeing the design, development, and implementation of software and hardware solutions, systems, or products. * Experience with modeling languages and processes * Ability to create systematic and consistent requirements specifications in both technical and user-friendly language. * Exceptional analytical and statistical skills with the ability to apply them to systems issues and products as required. * Demonstrated project management skills and project management software skills, including planning, organizing, and managing resources. * Able to exercise independent judgment and take action on it. * Excellent listening, interpersonal, written, and oral communication skills. * Logical and efficient, with keen attention to detail. * Highly self-motivated and directed. * Ability to effectively prioritize and execute tasks while under pressure.