Business Analyst

For more than 20 years, FJA has been serving the insurance industry, helping our customers achieve accuracy and consistency across their entire organization. Our flagship product, The Unified Product Platform is universally known as the leader in enterprise automation enabling operational efficiency and distribution supremacy. We have domain supremacy in healthcare, group life and property & casualty insurance.

As the primary client interface for all business functionality, the Business Analyst (BA) is responsible for analyzing stakeholder needs and business processes in order to identify, write and validate business and user interface requirements for large software projects. As the own of all business requirements, the BA is also responsible for liaising between the client and internal teams including, but not limited to, Development and Quality Assurance (QA), to produce cohesive results.

* Support and/or manage requirements-gathering and analysis process with clients, ensuring a strengthened strategic partnership between FJA and its clients. * Analyze and interpret client requirements to create clear and concise documentation for use by internal and external business and technical users. * With minimal supervision, gather and document the requirements for business applications. * Ensure that all requirements gathered and agreed upon are thoroughly documented and presented in a consistent and high-quality manner. * Consider the impact of requirements implementation in order to identify conflicting requirements/implementation early. * Maintain an understanding of the direction and strategic initiatives in the insurance industry and how they may impact both client requests and FJA’s solutions. * Drive communication with clients, project managers, developers, data analysts, and QA team members to ensure the alignment and achievement of all client goals. * Retain a solid understanding of the project scope and any tasks/items that may impact the delivery schedule. * As needed, act as the project's point of contact for client questions on strategy and requirements, documentation, functionality, and deliverables.

**Qualifications** * High School Diploma required; College degree preferred. * Minimum 2 years required: Client facing business analyst in a decentralized environment. * Minimum 2 years required: Large complex software implementation and integration projects using Agile methodology within centralized and decentralized environments. * Group or Individual Life and Disability Insurance industry experience is a plus. * Healthcare industry experience, especially claims processing and/or products and benefits management is a plus. **Knowledge, Skills and Abilities** * Demonstrates and facilitates professional communication skills by listening, writing, and speaking effectively. * Establishes and maintains solid interpersonal relationships with clients and FJA team members across all levels of an organization. * Effective facilitation, collaboration, negotiation and conflict resolution abilities. * Ability to create and conduct presentations in a professional and confident manner to a variety of audiences. * Strong analytical, research and problem solving skills. Pro-active ability to identify, assess, improve/refine and solve complex challenges, processes and/or situations. * Flexible and able to thrive in a fast paced, high growth, team based environment while successfully handling competing and ever changing priorities and responsibilities. * Understand, implement and operate the Agile process. * Understand and apply the concepts of usability and best practices in User Interface design. * Creative self-starter with a passion for continuous learning and improvement. **Working Environment** * This job generally operates in a professional office environment. * This role routinely uses standard office equipment such as computers/keyboards/mice, printers, phones, mobile devices, photocopiers, filing cabinets, fax machines, etc. * The noise level in the office work environment varies from moderate to loud. * When traveling to client sites, the employee may be exposed to various unknown work environments. **Physical Demands** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. * Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. * While performing the duties of this job, the employee is regularly required to talk or hear; sit; stand; walk; use hands to finger, handle or feel; grasp and/or reach with hands and arms; repetitive movements of the wrists, hands and/or fingers. * Specific vision abilities required by this job include close visual acuity and ability to adjust focus to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing computer monitor(s); extensive reading; and legally operate a motor vehicle **Work Schedule** This position may occasionally necessitate working additional hours and weekends outside of the employee's regular work schedule. **Travel** Possible local and/or national US travel up to 50%