Billing Specialist

Five9 is the leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center.

To complement our rapid growth, we are actively sourcing for a sharp Billing Specialist to join our Finance & Accounting Team.

* Prepare and process daily billings to ensure client invoices are accurate, consistent with contractual requirements and issued on a timely basis * Research and resolve billing, credit and accounts receivable issues * Review and reconcile account balances in Accounts Receivable * Interface with internal customer service and support organizations on customer inquiries * Assess current billing operations, offer recommendations for improvement, and assist with implementing new processes * Collaborate with team members in AP and AR to assist with ad-hoc projects and miscellaneous tasks

* 3+ years billing experience * Proficient in MS Office, namely Excel * Solid understanding of billing and financial concepts * Strong analytical and problem-solving skills * Excellent oral, written and interpersonal communications * Able to work in stressful situations with firm deadlines * High degree of accuracy and attention to detail * Capable of making timely, independent decisions * NetSuite and Saleforce.com experience a huge plus * Extremely detail oriented with a keen eye for spotting errors and discrepancies * Knowledgeable and experienced with processing, verifying, balancing, and adjusting basic and complex transactions * Technically savvy, advanced in Microsoft Excel * College degree or equivalent work experience