Accounts Receivable Manager

Medallia is the customer experience management company. Founded in 2001, the company is trusted by the world’s leading brands including Verizon, Macy’s, Sephora, Honeywell, Four Seasons, Sodexo, and Mercedes to improve customer experiences. Medallia’s Software-as-a-Service (SaaS) application enables companies to capture customer feedback across Web, social, mobile, and contact center channels, understand it in real-time, and take action everywhere.

The Accounts Receivable Manager will play a dynamic role on the team as a key contributor in the Order-to-Cash function. In this position, he or she will oversee receivables and be responsible for collecting monies owed to the company within a timely manner and hit targets established by the Chief Accounting Officer. This role also will work cross-departmentally with sales, legal, services and other finance team members to escalate problem accounts and proactively identify customers that may be a credit risk. This position requires a driven individual who has refined communications skills and exceptional business acumen. He or she must be able to work independently and have to drive to follow up and follow through with increasing volume.

* Run daily bank reports and apply cash for AR invoices * Contact delinquent customers via telephone and email and maintain consistent follow up with these accounts * Meet or exceed cash targets as assigned and prepare collection forecast on a monthly & quarterly basis * Work with cross-department team to respond to invoice disputes by reading and understanding legal agreements and order forms related to the sale * Escalate accounts to Sales Management, Sr. Director of Revenue Operations and CAO as needed and recommend accounts for bad debt/revenue reserve * Provide weekly reporting to Sr. Director of Revenue Operations and CAO * Respond to general AR requests such as requests for invoice copies, W9, new customer vendor forms and other general customer inquiries * Assist with documentation of policies and procedures related to assigned responsibilities * Prepare credit memo request packets containing required backup and approvals for audit * Evaluate credit worthiness of customers utilizing web-based credit reporting services such as D&B and CreditRiskMonitor and document approvals in Netsuite * Run AR Aging report and document daily collection activities on Aging Spreadsheet Maintain AP contacts in Netsuite * Send dunning letters at regular intervals for past due invoices * Process refunds to customers for overpayments * Perform and complete ad hoc projects as needed

* Bachelor's degree in accounting or finance * 7+ years credit experience with a minimum 3 years supervisory experience in the software / SAAS Industry * Excellent computer skills with MS Office software, including Excel (Advanced Level), Word, and PowerPoint; and Independently take ownership to manage assigned tasks * Professional Certification a plus * Experience with Salesforce.com and NetSuite is a plus * Financial Statement analysis expertise is required * Ability to provide customer experience while contacting delinquent customers * Outstanding written and oral communication skills * Ability to juggle multiple invoice disputes at once (ability to follow up is key in this role) * Ability to work with a distributed team, and partner with Sales Management and other business partners as needed