Warehouse Assistant

At Express Scripts we believe in practicing pharmacy smarter. We put medicine within reach of tens of millions of people by aligning with our customers, taking bold action and delivering patient-centered care to make better health more affordable and accessible.

Handle inbound calls and facilitate Outbound calls from/to Patients inquiring about their Home Delivery benefit. Explain the advantages of Home Delivery prescription services (mail order). Identify patient needs and present savings and convenience of receiving medications via Home Delivery. Accurately complete and document patient interactions and transactions in company databases.

• Utilizing a consultative sales approach, explain the advantages of Home Delivery prescription services (mail-order).
• Update conversion requests and provide shipment status to members.
• Ensure accurate and complete documentation is entered into the appropriate systems for all contacts (internal/external) to maintain the quality of the home delivery process, document HIPAA compliance and reduce potential legal concerns.
• Navigate multiple on-line systems to capture and interpret basic patient/physician information and document the information in company data systems. Resolve questions and/or issues that may be preventing shipment of an order.
• Uphold quality and productivity standards on all transactions. Work collaboratively other MCC employees to ensure that best practices are shared. Special projects and other duties as assigned.

Formal Education and/or Training:

• High school diploma or equivalent

Years of Experience:

• 2 - 3 years of customer service experience or customer-facing experience.

Computer or Other Skills:

• General knowledge of Microsoft Outlook and Internet with the ability to navigate through multiple computer systems simultaneously

Knowledge and Abilities:

• Good verbal and written communication skills
• Ability to articulate in communicating prescription request clearly
• Ability to provide exceptional listening and customer service skills
• Ability to adapt in a dynamic work environment, learn quickly, solve problems and make decisions
• Demonstrate dependability, self-motivation and goal-orientation
• Ability to positively represent ESI’s vision and values when interacting with customers and members
• Detailed oriented
• Ability to work a flexible schedule including weekends