Oracle HRMS Lead Analyst

Eaton is a power management company with 2014 sales of $22.6 billion. Eaton provides energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton has approximately 99,000 employees and sells products to customers in more than 175 countries.

The position requires demonstration of good Customer focus and relationship management skills along with excellent written & verbal communication skills to work directly with customers in the business and other IT groups (including Oracle) as well as offshore support team. As of now applications and scope of support work continues to increase, this role would require strong learning and organization agility.

* Understand issues and drive root cause analysis and solutions * Administers/manages technical systems per prescribed procedures * Executes ITSM processes (Change, request, incident, problem management) on technical IT systems at the Project level **Enabling Actions include:** * Analyze and resolve the incidents related with Oracle HRMS. * Resolve user requests in a timely manner. Work on development for small requests, code and design reviews. * Work closely with other teams (EDM, HR Technologies etc.) to ensure tickets are addressed in timely manner. * Learn and become proficient in Eaton’s IT Service Management processes for incident, request, change, and problem management. Drive process to achieve or exceed Eaton established IT Service Management targets for metrics. * Document and create the knowledge repository which will help in providing quick resolution of tickets. * Identify opportunities for continuous improvement and drive the same. * Suggest and develop organizational standards and processes for production support activities in Oracle Apps area. * Support/enhance existing applications. * Establish benchmarks. * Coach and mentor the team as needed. **Essential Functions:** * Helps troubleshoot complex production problems and implements the proper fix. Reports trends / suggests long term improvements * Drives continuous improvements. Looks for root cause and permanently resolves problems. Detects patterns in symptoms and identifies long-term, permanent resolutions. (Demonstrates Problem Management Expertise) * Performs preventative maintenance. Identifies areas where improvements can be made to prevent future production problems and implements the solution before the problem occurs. * Manages incident, request, problem, and change with EATON specified targets. * Works collaboratively with team members to achieve team and organization goals and demonstrates the ability to work within a global team environment. * Provides an understanding of both technology and business concepts and is able to articulate business processes. * Consults with customers and IT managers to develop, define, and prioritize work assignments and work delivery. Demonstrate excellent customer focus. * Ensures sign-off on all major system deliverables by stakeholders * Ensure compliance with Sarbanes-Oxley Change Management standards and guidelines. * Assist in acquiring and developing talent. **Level of Analysis, Customer Focus and Business Acumen** * Good understanding of key HR processes which impact system design/ functionality of HR applications. * Builds rapport with the business process team to discuss current state and future plans * Is able to bench-mark a particular business process across business units and external to Eaton. * Demonstrates ability to question and investigate technical experts or suppliers for potential solutions. **Solution Delivery** * Reviews assigned tasks and ensures that alternatives were considered. Gathers and understands business requirements. * Identifies multiple alternatives to resolve business needs. Considers impact of solution initiation or change; can link to communication plans. Coordinates testing and implementation activities. * Can quickly determine the relative magnitude and likelihood of success of a given solution. Efficiently identifies solutions that will likely deliver the best results. * Demonstrates ability to work on multiple assignments in parallel. **Level of System and IT Knowledge** * Intermediate to advanced understanding of Core HRMS;Self Service and Compensation Workbench Applications. * Good understanding and ability to work on Interfaces, Reports, Conversions, Extensions, Workflow, Alerts, WEB ADI and Forms using Oracle Apps development technologies. * Intermediate level of understanding of Key integration points between HRMS and other global applications.

* Bachelor’s degree from an accredited institution with 3 years of Oracle Apps technical experience in a global environment or High School Diploma/GED from an accredited institution with 7 years of Oracle Apps technical experience in a global environment is required. * Minimum 3 years of HR domain experience with limited design experience is required. * Relocation is not provided and all candidates must reside within 50 miles of the site. * Candidates must be legally authorized to work in the US on a permanent and consistent basis without company sponsorship. **Preferred Qualifications:** * OA Framework Knowledge * ITIL Certification **Position Criteria:** * Must have knowledge of trouble shooting Production scenarios * Must have excellent customer relationship management skills. * Must have strong verbal and written communication skills and high drive for results * Must possess ability to deal with ambiguity and to adapt to changing business needs * The person holding this position may often need to work extended hours to have meetings with EMEA / APAC sites. * Should have good interpersonal skills. * Should have experience of direct customer involvement and requirements analysis. * This person should be extremely capable of dealing with many cultures around the globe. * This person would need to coordinate and communicate incidents/requests status, Remedy queue status; handle escalations among multiple stakeholders