Solutions Architect

We’re one of the hottest funded, NYC-based companies providing the most comprehensive omni-channel loyalty & analytics solutions for industry leading brands such as Pepsi, Zumiez, Lancôme, Nestlé Purina, VIZIO and others. Our software helps build more profitable and active relationships with customers, delivers a deeper understanding of how customers engage across channels and drives a measurable increase in high value behaviors and spend.

We’re looking for a Solutions Architect who has a proven track record in managing digital, marketing and/or loyalty solutions. You will be responsible for leading the technical implementation and ongoing success of our platform with our major clients.

* Build strong client relationships and instill confidence across the organization especially with the program leader and technical contacts * Build and own technical relationships while serving as primary client technical interface to CrowdTwist, resulting in client retention and ability to be a reference * Utilize persuasive communication skills to ensure client satisfaction of program operations, integrations and performance * Design solutions to integrate with internal and external partner systems. * Create program solution documentation for clients and internal teams * Responsible for project managing new client implementations and technical management of client programs * Project manage new client implementations for the overall project and lead all technical work streams with a large focus on integrations * Manage client technical needs and strategies by defining requirements, sizing, costs and executing on new work orders * Define and establish repeatable internal processes to maximize efficiencies to on-board and manage clients

* Candidate will have 3-5 years’ experience in solutions architecture and a keen understanding of the digital business. Experience from a technology SaaS company and project management skills are highly preferred. Bachelor’s degree required. * **Organizational Skills:** Extremely organized with a strong attention to detail. Experience managing and prioritizing multiple client requests in a fast-paced environment, including timeline scoping and making trade-offs. * **Results Driven:** Proven results on delivering/exceeding goals within budget and on-time * **Relationship Management:** Personality and aptitude to build strong relationships and bonds with client base. Experience setting and managing customer expectations. * **Communication Skills:** Exemplary written and oral communication skills. * **Technical Experience:** Understanding of internet technologies including tagging and API protocols and experience in online marketing services such as social, website content, marketing and commerce integrations, site user experience.