Customer Service Representative

Crawford & Company (Crawford) is an independent provider of claims management solutions to the risk management and insurance industry, as well as self-insured entities entities, with a global network serving clients in more than 70 countries. It has four segments: America, which serves the property and casualty insurance company markets in the U.S., Canada, Latin America, and the Caribbean; International Operations.

Provides assignment support for open/pending assignments by contacting clients and/or contractors, and documenting various system applications according to procedures and program requirements.

* Reviews dashboard for outstanding assignments. * Contacts contractors for file status (site inspection, estimate upload, etc.). * Documents file assignments and status, utilizing appropriate management tools and reports as necessary to evaluate the progression of the completion of the job or project. * Completes customer service satisfaction surveys as required. * Assists external clients with customer service inquiries.

* At least 2 year’s customer service and/or administrative/clerical experience. * Highly proficient and advanced computer skills. * Excellent attention to detail and organizational skills * Good time management abilities. * Strong analytical and problem solving ability. * Excellent written, verbal and oral communication skills. * Good interpersonal skills. * Ability to work independently, with minimal supervision * Strong work ethic