Client Account Representative

Crawford & Company (Crawford) is an independent provider of claims management solutions to the risk management and insurance industry, as well as self-insured entities entities, with a global network serving clients in more than 70 countries. It has four segments: America, which serves the property and casualty insurance company markets in the U.S., Canada, Latin America, and the Caribbean; International Operations.

Enhances customer satisfaction and increases sales and claims assignment opportunities through establishment of customer relationships and performance of account management activities.

• Establishes relationships with client offices in order to grow new and existing accounts Maintains a high proficiency/knowledge of all organizational workflows, and associated management tools
• Maintains scheduled telephone and/or personal contacts with client established program point of contact(s) with focus toward increasing their business.
• Provides client user training as needed in order to assist client overall understanding of program and increase usage.
• Analyzes program performance data and prepares client reports.
• Follows up with clients to ensure assignment issues have been corrected.
• Assists in the implementation and training for new client programs.
• Provides monthly/quarterly internal status reports on program growth action plan.
• Participates in special projects or performs duties in other areas as requested.

• Bachelor's degree or an equivalent combination of education and experience.
• A minimum of one year in claims or restoration experience or the equivalent general experience.
• Requires some overnight travel.
• Good understanding of insurance and/or restoration terminology, practices and the program procedures and processes.
• Ability to learn and work in electronic claims management system and contact management systems.
• Good time management skills and ability to work well independently.
• Understanding of the sales and marketing process.