IT Service Desk Technician II

Corizon Health is the pioneer and foremost provider of correctional healthcare in the United States. We are a company built on more than 35 years of innovation and expertise in the industry to become the biggest and the best.

Corizon Health has an incredible opportunity in either St. Louis, Missouri or Brentwood, Tennessee for an IT Service Desk Technician II to join our corporate team. This individual will: * Support and maintain company technology equipment and IT assets. * Install, configure, diagnose, repair and upgrade all corporate hardware and equipment while ensuring its optimal performance. * This individual will troubleshoot problem areas in a timely and accurate fashion. * Provide end user training and assistance where required.

**Responsibilities** * Work with end users to identify and deliver required PC service levels. * Liaise with, and provide training and support to, end users and staff on computer operation and other issues. * Install, configure, test, maintain, monitor and troubleshoot end user workstation hardware, networked peripheral devices and networking hardware products. * Install, configure, test, maintain, monitor and troubleshoot end user workstation software and networking software products. * Perform on-site analysis, diagnosis and resolution of complex PC problems for a variety of end users and recommend and implement corrective hardware solutions, including off-site repair as needed. * Receive and respond Service Desk calls, pages and / or e-mails regarding PC and / or hardware problems. * Accurately document instances of hardware failure, repair, installation and removal. * Recommend, schedule and perform PC, hardware and peripheral equipment improvements, upgrades and repairs. * Support development and implementation of new computer projects and new hardware installations. * If necessary, liaise with third-party support and PC equipment vendors. * Aid in development of business continuity and disaster recovery plans, maintain current knowledge of plan executables and respond to crises in accordance with business continuity and disaster recovery plans. * Assist in completion of special projects on an as needed basis within the IT Department * Work with end users to identify and deliver required PC service levels. * Liaise with, and provide training and support to, end users and staff on computer operation and other issues. * Install, configure, test, maintain, monitor and troubleshoot end user workstation hardware, networked peripheral devices and networking hardware products. * Install, configure, test, maintain, monitor and troubleshoot end user workstation software and networking software products. * Perform on-site analysis, diagnosis and resolution of complex PC problems for a variety of end users and recommend and implement corrective hardware solutions, including off-site repair as needed. * Receive and respond Service Desk calls, pages and / or e-mails regarding PC and / or hardware problems. * Accurately document instances of hardware failure, repair, installation and removal. * Recommend, schedule and perform PC, hardware and peripheral equipment improvements, upgrades and repairs. * Support development and implementation of new computer projects and new hardware installations. * If necessary, liaise with third-party support and PC equipment vendors. * Aid in development of business continuity and disaster recovery plans, maintain current knowledge of plan executables and respond to crises in accordance with business continuity and disaster recovery plans. * Assist in completion of special projects on an as needed basis within the IT Department

**Qualifications:** * Associate Degree in Information Technology or equivalent experience preferred. * Three to five (3-5) years of Desktop Support. * Help Desk call tracking system, Windows XP/7 OS, Office 2007/2010, advanced skill set in peripheral equipment repair. * A+, MCP, MCSE preferred. * Read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees of organization. * Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. * Travel up to fifteen percent (15%) to correctional facilities, regional offices, client and/or vendor sites. Subject to after-hours work to meet deadlines.