Help Desk

Throughout our history, MDI Group’s values have governed the way we do business and driven our corporate culture. We understand that only by providing outstanding support to our employees, consultants and job candidates will we be able to deliver superior results to our clients.

• Must have flexibility to work an 8 hour shift scheduled between 7:00 a.m. and 6:00 p.m. and scheduled on-call rotation
• Desktop support for virtual desktop environment
• Desktop support for workstations, laptops, and PCoIP monitors
• Create and manage Active Directory and Exchange accounts
• Record all support requests, troubleshooting steps, and resolution in call tracking software
• Prioritize and schedule support requests
• Escalate issues (when required) to the appropriately experienced technician or group
• Perform post-resolution follow-ups to support requests
• Perform preventative maintenance to include: inspection and maintenance of workstations, printers, and peripherals
• Create and maintain documentation of procedures and processes
• Network printer configuration and installation
• Identify, recommend, develop, and implement end user training programs to increase computer literacy and self-sufficiency for employees
• Mitigation of viruses, Trojans, malware
• Maintain software and hardware assets

Qualifications Required

• A minimum of three (3) years prior work experience in a high pace desktop/helpdesk support setting
• Strong understanding of Active Directory, DHCP, TCP/IP and DNS and how it relates to desktop support
• Experience with Windows and Microsoft Office
• Experience with MS Exchange
• Experience with Anti-Virus Software
• Experience with Virtual environments
• High School Diploma or GED
• Valid Texas Driver License

Qualifications Desired:

• College Degree
• Audio/visual experience
• Experience with SharePoint
• VoIP experience
• IT related certifications

Nonessential functions, skills and experience:

• Assist administrators with day to day tasks that may include Exchange, phone system, or other tasks
• Perform other related duties as assigned

Success factors/job competencies:

• Self-motivated with the ability to work quickly and independently with minimal supervision
• Effective interpersonal and teamwork skills
• Analytical and problem-solving skills within a high-pressure environment
• Read, write, and analyze effectively in order to make accurate decisions and judgments
• Strong communication and speaking skills to make presentations and recommendations to executive management and end users

Physical demands and work environment:

• The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit; use hand to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; bend; kneel; talk and hear. Employee must be able to lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work environment: While performing the duties of this job, the employee typically resides within an office or cubicle and may have occasional field work that will expose the employee to varied terrain and weather conditions prevalent at the time.