Desktop Support Technician

At Adobe, we re changing the world.We give people the tools to bring their ideas to life and create content that makes life more fun and work more meaningful. We give businesses and organizations the power to truly engage their customers.

We are looking for an experienced Desktop Support team member, who will be responsible for supporting the San Francisco IT Client Services team as well as supporting the site. This position is based in San Francisco. The ideal candidate will work closely with multiple teams and have the ability to project confidence and calmness while working in critical environments. The candidate must have excellent communication and multi-tasking skills, be outgoing and enjoy working in a team environment and independently as required.

* Must have strong technical and interpersonal skills * Comfortable interacting with all end users including executive level management * Ability to prioritize daily tasks and plan ahead * Strong PC and VERY strong Mac knowledge * Excellent troubleshooting skills * Must be organized and have strong communication skills (written and verbal) * Flexibility in work schedule to map to business requirements, including occasional on call * The ability to demonstrate and teach new technical procedures * Ability to effectively manage time and prioritize conflicting demands

* 3-5 years of corporate IT experience * A bachelor's degree in IT or equivalent work experience * Windows Office product suite * Mac & Windows OS * iOS and Android OS * Windows Server * Active Directory * TCP/IP networking **Making our technology accessible to all** We believe everyone should have equal access to technology and its benefits. To help achieve this, Adobe is focused on making software more accessible for everyone. When we hire for engineering, development and design roles, we look for the following accessibility skills: * Base knowledge of the W3C s Web Content Accessibility Guidelines v2.0 * Exposure to current tools used by people with disabilities (screen readers and other assistive technologies) * Experience with accessibility evaluation and validation software * Understanding of input and output modes used by people with disabilities * Familiarity with compliance requirements - state, Federal, international