Customer Success Coordinator

Chartbeat

(New York, New York)
Full Time
Job Posting Details
About Chartbeat
Chartbeat helps content creators to pique and keep their audience’s attention. It is most well known for the real-time analytics that help 80% of the top publishers in the US and ~50,000 media sites in over 60 countries around the world. Chartbeat works with content creators to align them around the right audience development goals and give them the data they need to adapt when it matters. Chartbeat proves the monetizable value of quality content over clickbait.
Summary
The Customer Success team is hiring exceptional individuals ready to impress our rapidly growing worldwide client list with outstanding support and attention. You’ll anticipate your clients’ needs, questions, and pain-points before they happen, then arm them with the information and insights to achieve their goals. Your goal is to ensure that the mass management and day-to-day happenings of a large set of accounts is seamless, so get ready to brainstorm new ways to optimize and automate the way we interact with our clients — who we believe are our partners first and customers second.
Responsibilities
* Ensure that all clients derive the most value possible from Chartbeat by training, educating, and updating users on functionality and best practices * Maintain a large client book and stay up to date on deadlines and contract management * Identify opportunities for increased product adoption and optimization * Respond to best practices and technical support requests * Follow through on the individual plans you set up for each client to show that Chartbeat helps expand traffic to their site, build more quality and engaging content, increase depth of each visit and more
Ideal Candidate
* Brilliant communication and relationship building skills * More organized than a container store * Self-starter who can effectively multi-task with light supervision * Confident team player in a fast paced environment * 1-3 years of relevant work and/or internship experience * Highly capable newbies will be considered, but previous experience in account management or customer service a preferred * Salesforce experience is a plus * Please indicate foreign language proficiency

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