Call Center Associate

New Jersey Manufacturers Insurance Company began in 1913, founded by factory owners who wanted to purchase insurance from a reliable, local, safety-oriented carrier. The Company has worked steadily ever since to build a reputation for efficiency, integrity and superior service.

Our General Claims Department is seeking a First Notice of Loss Associate to provide superior customer service while receiving and responding to inbound telephone calls from policyholders and customers. Formal in-house training is provided. The hours for this position are Monday through Friday 8:45am to 5:00pm, including one Saturday per month 8:30am to 4:30pm.

• Provide quality assistance and customer service in a professional and timely manner.
• Navigate in a computerized environment to access appropriate information to service policyholders.
• Accurately receive and respond to the first reports of an insured's losses, either to auto or home.
• Listen and record information simultaneously and follow through by assessing losses and acting upon the claim, should it require attention.
• Determine coverage exposure and complete necessary follow ups in a timely and efficient manner.
• Perform additional duties within the department as needed.

• Call center experience handling inbound calls is preferred
• Excellent verbal and written communication skills
• Excellent listening skills
• Working knowledge of computers including accurate keyboarding skills
• Strong multi-tasking ability
• High School Diploma or GED