Call Center Associate

NJM Insurance Group

(Ewing Township, New Jersey)
Full Time Weekends
Job Posting Details
About NJM Insurance Group
New Jersey Manufacturers Insurance Company began in 1913, founded by factory owners who wanted to purchase insurance from a reliable, local, safety-oriented carrier. The Company has worked steadily ever since to build a reputation for efficiency, integrity and superior service.
Summary
Our General Claims Department is seeking a First Notice of Loss Associate to provide superior customer service while receiving and responding to inbound telephone calls from policyholders and customers. Formal in-house training is provided. The hours for this position are Monday through Friday 8:45am to 5:00pm, including one Saturday per month 8:30am to 4:30pm.
Responsibilities
* Provide quality assistance and customer service in a professional and timely manner. * Navigate in a computerized environment to access appropriate information to service policyholders. * Accurately receive and respond to the first reports of an insured's losses, either to auto or home. * Listen and record information simultaneously and follow through by assessing losses and acting upon the claim, should it require attention. * Determine coverage exposure and complete necessary follow ups in a timely and efficient manner. * Perform additional duties within the department as needed.
Ideal Candidate
* Call center experience handling inbound calls is preferred * Excellent verbal and written communication skills * Excellent listening skills * Working knowledge of computers including accurate keyboarding skills * Strong multi-tasking ability * High School Diploma or GED
Compensation and Working Conditions

Working Conditions

The hours for this position are Monday through Friday 8:45am to 5:00pm, including one Saturday per month 8:30am to 4:30pm.

Questions

Answered by on
This question has not been answered
Answered by on

There are no answered questions, sign up or login to ask a question

Want to see jobs that are matched to you?

DreamHire recommends you jobs that fit your
skills, experiences, career goals, and more.