Customer Service Rep I

We are a leading provider of software and analytics, network solutions and technology-enabled services that optimize communications, payments and analytics by leveraging our Intelligent Healthcare NetworkTM – the single largest financial and administrative network in the United States healthcare system.

The Customer Service Representative is responsible for providing consistent, timely and accurate support to a high profile client base. The ideal candidate will be flexible to change, skilled in conflict resolution, have a strong technical aptitude, and be able to communicate effectively with all levels of management on the client side, as well as internally.

• Respond to customer’s inquires or complaints regarding company’s products or services via incoming telephone calls, written correspondence or email correspondence.
• Process payer required enrollment forms for providers for all services including electronic claim submission, eligibility, EFT and ERA services.
• Provide technical assistance to offices using Change Healthcare on-line applications.
• Balance a multitude of tasks and clients while preventing escalations.
• Seek out needed improvements in processes and protocols to benefit customers and the department.
• Review and research problems with respect to established policies, procedures and practices.
• Coordinate problem resolution with appropriate departments.
• Provide work leadership to lower level customer service staff.
• Position may include some sales of Change Healthcare products and services.

• 2+ years of experience supporting customers preferably in the healthcare field or insurance.
• Associate’s degree or some college preferred
• Demonstrated proficiency with Microsoft Office (Outlook, Word, Excel)
• Strong problem-solving skills
• Excellent communication skills; email etiquette, use of proper grammar, probing skills in order to determine client needs
• Strong sense of urgency and attention to detail
• Highly organized; ability to multitask