Home Warranty Field Representative

At Century Communities, we know it takes hammers and nails to build a house but it also takes passion, vision, integrity and quality to create YOUR home. Everything we do, from selecting locations, designing the architecture and integrating everyday efficiencies into our homes, reflects our deepest consideration and respect for our customers. Century Communities does more than build beautiful homes.

The Century Communities New Home Warranty Field Representative is responsible for representing the Company to homebuyers. Uses set guidelines, experience and good judgment to conduct homeowner walk-throughs, move-ins, service requests, inspections, repairs, remodeling and structural and landscape alternations. The ideal candidate must have the ability to deliver a high level of customer service in a fast paced environment.

* Guides Century Communities Homeowners through the New Home Presentation, New Home Delivery and Post Closing process; * Works closely with Sales, Purchasing, Project Planning and Construction to ensure the timely and comprehensive follow-up to homeowner specifications and concerns; * Organizes and prioritizes written lists of warrantable items to be completed; * Records, maintains and finalizes homeowners files for assigned subdivisions; * Administers warranty cost controls by having a complete knowledge of all scopes of work; * Manages trade accountability, defines warranty standards for buyers and works with Construction on the delivery of completed and “ready for move-in” homes; * Responsible for scheduling subcontractors to make corrections and supervising work of subcontractors; * Verifies work progress and completion of assigned vendor tasks; * Performs quality control inspections before walk-through; * Schedules worksite appointments as needed; * Assigns accountability for expenses/back changes as based on detailed inspection of work and compliance with policies and procedures; * Other responsibilities ad determined

* 5-7 years of customer service and/or warranty experience. * Excellent leadership skills, including strong negotiating skills. * Superior written and oral communication skills. * Strong ability to multi-task while maintaining a detail-oriented focus. * Outgoing, professional demeanor with the ability to establish and maintain effective relationships. * Proficient in Microsoft Office applications such as Word, Excel, and Outlook. * High school diploma or equivalent required. College degree preferred.