Customer Service Manager

Caraustar Industries, Inc. is one of North America’s largest integrated manufacturers of 100% recycled paperboard and converted paperboard products. The company is a socially responsible corporation, is committed to environmentally sound practices and is dedicated to providing customers with outstanding value through innovative products and services.

Coordinates activities for supply chain, distribution and logistics team to ensure product is received and properly delivered in a time efficient manner; support sales team.

**Essential Functions and Responsibilities** * Ensure a safe and healthy workplace. * Manage customer service team, estimator and scheduler. * Demonstrated ability to problem-solve issues, evaluate and improve internal processes, train and develop team, and be the liaison between customer/sales/production. * Work with suppliers and freight carriers to schedule and meet customer demands while meeting plant freight and cost objectives. * Meet accounts receivables and inventory terms and goals while fully satisfying the customer needs. * Analytical skills to evaluate estimates/layouts/customer specifications. * Drive efficiencies as it relates to VMI/EPQ/Orders/BIP's. * Participate and effectively lead projects related to Commercial Platform Customer Service Manager Team. * Support GM in meeting established financial metrics and sales goals for the production facility * Provide forecasting, quotations and bid information as requested. * Participate with customer visits at the plant and travel to customers when necessary. * Coordinate load leveling requests for the production facility. * Participate with recruiting and hiring customer service representatives and scheduler * Ability to manage key accounts. **Other Responsibilities** * Comply in all respects with the provisions of the Caraustar Standards of Business Conduct Policy required. * Run reports for management upon request. * Perform all required duties and tasks in accordance with Caraustar accounting policies and financial control procedures.

* Bachelor's degree in Business Administration, or related field or equivalent experience and 5 years’ experience in customer relations or related field required. * Ability to direct work of others a must. * Must have ability to multitask in fast paced environment. * Ability to think critically essential. * Ability to act in good judgment from prior experience a must. * Must possess excellent customer service skills and be a self-starter. * Must have PC skills in Microsoft Office software. * Superior interpersonal skills a must. * Ability to resolve complex problems under minimal guidance strongly preferred. * Ability to meet deadlines under intense pressure a must.