Software Support Lead

BitTitan is the leading cloud enablement provider, simplifying the adoption of new and existing cloud services.

• Provide email-only support
• Answer questions regarding product capabilities
• Recommend migration steps depending on the situation
• Identify and resolve authentication issues
• Analyze and diagnose migration performance issues
• Implement diagnostics and troubleshooting tools

• Energetic personality

• 0 to 5 years of relevant experience

• Bachelor's or Master's in science or engineering preferred

• Excellent written English skills

• Deep troubleshooting skills (e.g.: packet sniffing, debugging, etc.)

• Ability to script (ex: PowerShell, Perl, etc.)

• Understanding of networking / email protocols (e.g.: RFCs, SMTP, SPF, IMAP, DNS)

• Experience using / promoting complex software technology solutions

• Passion for providing great customer experience

Ideal:

• Experience working in a startup environment

• Email technology expertise (e.g.: email routing, email migration, anti-spam, etc.)

• Track record of troubleshooting and resolving complex technical issues

• Experience implementing troubleshooting or debugging tools