Inside Sales Representative II

Arrow Electronics is a global provider of products, services and solutions to industrial and commercial users of electronic components and enterprise computing solutions, with 2015 sales of $23.28 billion. Arrow serves as a supply channel partner for over 100,000 original equipment manufacturers, contract manufacturers and commercial customers through a global network of more than 460 locations serving over 85 countries.

As an Inside Sales Representative, you will be responsible for the day-to-day sales support and customer service activities for assigned accounts. Assists in determining and understanding customers’ requirements for Arrow ECS product offerings and services. Ability to translate products and promotions into benefits for a customer. Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), vendor resources and customers. Demonstrates a proactive approach and sense of urgency on our customers’ behalf, anticipates our customers’ requirements and communicates efforts in a timely and effective manner. Establishes and retains strong and influential customer, supplier and internal relationships. Proactively provides assistance to the team when the business requires additional resources.

* **Solution Design and Development and Configuration Requests as applicable to Opportunity:** Compiles pertinent information and generates accurate, complete and timely medium level configurations without any assistance. Gathers and utilizes vendor and Arrow contract and warranty data to assist in opportunity identification. Able to educate and recommend additional products and services to enhance the total solution. * **Customer Opportunity Support:** Leverages Arrow and vendor programs and promotions to progress a transaction through the sales cycle. Manages vendor special pricing programs including; submissions for pricing request and any data or program dependencies, tracking requests for approval, logging of all submissions and results, and notification to the customers of any outstanding or expiring requests. Involves other resources (field, brand, engineering, financing, vendor, etc) to address issues. * **Quote and Order Preparation:** Processes quotes for specified customers and/or quote revisions for mass price changes, program changes or part changes. Prepare orders, from quote work if applicable, for submission based on receipt of the customers’ purchase orders ensuring that all required information for accurate processing is included. * **Problem Resolution:** Works with appropriate vendor contacts and internal departments to solve pre-sales and post-sales problems – End User records, programs, RMA's, maintenance contract additions and removals, invoicing, credit, shipping issues, etc. Escalates issues when appropriate to management. . * **Opportunity tracking and Forecasting:** Develops opportunities and effectively increases sales by consultative interaction with customers in order to achieve or exceed sales and margin quota. Able to communicate information on all significant opportunities. Responsible for consolidating, entering and validating end user opportunities for their assigned resellers. Responsible for updating sales cycle progress. Uses the opportunity information and is responsible for providing a timely, accurate forecast to manager.

* 2-3 years related experience and/or training (inside sales, account management, material planning, buying or program management). * Ability to: * read and interpret documents such as general business periodicals, technical papers and procedure manuals. * write routine reports and correspondence. * speak effectively before groups of customers or employees of organization. * communicate ideas and information in a concise, logical way. * listen attentively and confirm the message presented. * communicate effectively via phone and email. * deliver sensitive communications with appropriate level of tact and diplomacy.