Customer Service Representative

Angelino's coffee is a single family with three generations of coffee producers. We are passionate about roasting the most exceptional cups of coffee and delivering them directly to you. We source, roast, and pack our estate coffees using the highest quality coffee beans. By selling directly to you online, we're able not only to provide among the most competitively priced coffees, but provide it as fresh as possible.

This position offers Part time employment in an exciting and fast-paced Coffee company. We are looking for someone with strong organizational and communication skills, attention to detail and multi-tasking skills. The ideal candidate will be reliable, self-motivated and have the desire and eagerness to make this position their own by investing himself or herself to develop their role into a bigger part of the team. This person should also have a passion for Coffee!

* Assist customers with order inquiries via email, phone and chat. * Work with Account Managers to solve any discrepancies. * Computer experience is a must.

**Qualifications:** * Minimum of one year of experience in commercial, service or office roles. * Capacity to multi-task and shift focus as required, with an excellent sense of prioritization and timing. * Must be organized, detail-oriented and proactive, with an aptitude for process optimization. * Strong inter-personal skills and articulate both in verbal and written communication. * Proficient user of IT systems, both customer service specific and MS Office. **Key Skills and Experience:** * Superior verbal and written communication skills are a must. * Ability to make sound decisions with a strong sense of urgency. * Passion for providing exceptional customer service. * A positive and team oriented attitude a must. * Previous customer service experience in the e-commerce industry is ideal. * Possess organizational and follow-up skills with attention to detail in a fast-paced environment. * Strong interpersonal/people skills; ability to establish and build strong communication with other departments and customers.