Customer Support Advocate

ServiceTitan is a mobile, cloud-based software platform that helps home service companies streamline operations, improve customer service, and grow their business. ServiceTitan’s end-to-end solution for the multi-billion dollar residential home service industry includes CRM, intelligent dispatch, comprehensive reporting, Marketing management tools, mobile connectivity for field techs, and Quickbooks integration.

As a Customer Support Advocate you will become an important member of the Customer Support team, influence the company's continued success, and represent ServiceTitan to its customers.

• Handle support tickets via phone, chat and email
• Assist customers with technical problems and challenges
• Help train customers on all aspects of the product and coach customers on best practices
• Systematically filter customer feedback back to management and engineering to help improve ServiceTitan's products
• Become a ServiceTitan product expert and use that expertise to help other departments

• Excellent people skills: must be personable, patient, and good-humored
• Strong communication (in both written and verbal form) and organizational skills
• Provides exceptional customer service and has clear view on what constitutes top tier customer support
• Tech savvy, specifically with software use (Quickbooks knowledge a plus)
• Ability to work well in a team
• An efficient and effective problem-solver with strong critical thinking skills
• Intelligent, self-motivated, quick thinking, and fast learning
• Keeps a cool head and maintains attention to detail while multitasking in a fast-paced environment