Operations Manager of Facilities and Real Estate

AlphaSights is a global leader in knowledge search. Founded in 2008, we have established ourselves as a go-to knowledge partner for decision-makers across private equity, asset management, consultancy and corporate strategy, helping them access the highly specific industry expertise they need to make better decisions, faster. AlphaSights is growing fast and, with three new o?ces opened in the last year alone, o?ers unrivalled impact opportunity and career progression.

The focus of the role will be on our New York and San Francisco offices (50,000+ square feet). The role will include management of all hard and soft services, management of the New York Office Experience team, as well as external maintenance providers and vendors. The role will also encompass real estate related planning and execution, including: densification, site sourcing, leasing, office design, construction management, relocation management, and dilapidations.

* Delivery of all hard and soft services, including maintenance, hospitality, post, mechanical, electrical, plumbing, and security * Direction, supervision, and oversight of all subcontracted facilities services * Contract management and negotiation, ensuring all service providers perform according to contract and SLAs * Office cost planning, monitoring, and optimization * Management and professional development of Office Experience team members, including Front of House * Ensuring constant staff cover, managing temporary team members, and engaging in recruitment for additional full time positions as required * Ensure health and safety compliance, and conduct risk assessments * Act as the key point of contact for all facilities related escalations to ensure quick resolution of any complaints * Fully manage all contractual obligations including lease agreements, service charges, and rates * Monitor headcount and plan office redevelopment and real estate requirements accordingly * Project manage all small works, and take a key role in large scale real estate projects including future HQ relocation * Develop a Global Business Continuity Plan and partner with the global Operations team on implementation

* Bachelor's degree (ideally in a relevant discipline such as real estate, engineering, facilities management) or equivalent * Additional building services qualifications are a bonus (IOSH etc.) * 6-7 years' directly relevant experience in facilities management, managing large scale FM contracts for a corporate real estate management firm, or working in house at a dynamic organization * Demonstrated success in a role holding responsibility for soft services, hard services, and vendor management * A passion for team management and development * Customer-facing experience and mindset * Familiarity working in a fast-paced and demanding environment with the ability to remain calm and focused under pressure. * A positive "can-do" attitude outlook and in turn, the ability to create a positive and motivational environment for the wider team * An understanding of commercial contracts and experience of managing SLAs * The ability to manage a busy workload efficiently and to prioritise key tasks, as well as a strong project management skillset * Good financial experience, planning, managing and controlling costs