Desktop Technician

Advantage Tech is a leader in technical and professional staffing and recruiting. Our clients want the best candidate at the most reasonable rate within a set timeframe. And that’s precisely what we provide them. But we go even further – our consultant retention program gives our clients that added comfort our people will perform well and finish the project.

Advantage Tech is looking for a Desktop Technician for our Bloomington, MN Client. This candidate will provide on-site support for issues that cannot be resolved by a Level 1 Analyst and are entered in queue, sometimes requiring desk-side assistance or project support.

* This role is 50% reactive and 50% proactive in resolving desktop issues and requests with also some network troubleshooting involved. * Will include, installing, configuring, and optimizing all desktop images, software and hardware for associates at the main Odgen location. * Will diagnose, resolve, and document hardware and software problems in a timely and accurate fashion, and provide end-user training and support when required. * Other duties as assigned.

* 3 years experience in a desk-side technical customer service role, or applicable certifications and/or professional training (i.e. A+ certification). * Working knowledge of building Windows 7 PC’s with an MDT server. * Working knowledge of LAN (Ethernet, TCP/IP) and WAN (DS-3, TCP/IP) design. * Strong working knowledge of hardware components of Networked PCs, and printer troubleshooting. * Working knowledge of routing protocols (OSPF and BGP in a TCP/IP environment) and internet technologies. * Working knowledge of VoIP environment * Thorough understanding of current Microsoft OS and Office applications, e-mail systems, Calendars, browsers, and remote access, VPN configuration, client anti-virus protection, hard drive encryption and wireless networking. * Working knowledge of centralized management tools like LANDesk, SMS or System Center. * Ability to function effectively within a team oriented environment.