Customer Service Specialist

AAA Automobile Club

(Morgantown, West Virginia)
Full Time
Job Posting Details
About AAA Automobile Club
AAA (the American Automobile Association, Inc.) is a federation of affiliated automobile clubs. Each AAA club is an independent, not-for-profit organization, chartered and incorporated in its own state and controlled by its own Board of Directors. In order to be affiliated with AAA, each club agrees to provide certain standard services to its own members, as well as members of other AAA clubs. The individual club owns the territory in which it resides, and membership is based on residence. Exact
Summary
We are looking for a Branch Specialist to provide exceptional customer service and assist members with a wide variety of available products and services.
Responsibilities
* Prepare TripTiks®, provide maps, tour books, and other travel-related materials. * Assist with hotel and car rental reservations and provide auto-travel destination information. * Promote, sell, and upgrade AAA memberships and process payments. * Identify cross-selling opportunities, such as special attraction tickets or travel related merchandise. * Issue passport photos. * Balance and reconcile cash drawer. * Perform additional job-related duties as assigned by management.
Ideal Candidate
* HS Diploma or GED. * 2 years of customer service experience. * PC literacy and data entry skills. * Ability to operate office equipment and perform basic accounting duties. * Ability to work quickly and handle multiple tasks on a daily basis. * Must pass a pre-employment criminal background check and drug test.
Compensation and Working Conditions
Benefits Benefits included

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