Application Advisor

2U partners with leading colleges and universities to deliver the world’s best online degree programs. Our Platform, a fusion services and technology, enables schools to attract, enroll, educate, support and graduate students around the world. Our company culture is united by our No Back Row® philosophy; the idea that when we each lean in and do our part, we are better individually and collectively.

The Application Advisor will assist in reviewing applications and notifying prospective students and Admissions Counselors about missing application items. This is a key role in the success of the Admissions teams.

Applications pre-complete:

• Upon submission, contact applicant to schedule interview if necessary
• Review incomplete files based on program guidelines and determine missing/incomplete documents on a continuous basis
• Review files with admission managers to establish contact priority
• Contact applicant to review and reconfirm educational history, request outstanding application items and confirm recommender contact information. (phone call followed by email as appropriate)
• Update Salesforce record with contact, including copy of email and student response if available
• Offer to assist in sending emails for missing letters of recommendation
• Follow up with sending institutions to confirm transcript order
• Check websites for applicant scores

Applications post-complete:

• Notify applicant if updated document is required (e.g., blank documents, non-viewable video interview, degree conferral tracks)
• Follow up with enrolled students to obtain updated/missing docs

Conditional admits:

• Review conditional admit files immediately after complete date for document follow up
• Work with Post Enrollment Services to ensure that conditions are satisfied and registration holds removed

Transcript database:

• Update transcript request database as needed

• Bachelor's Degree
• 2-5 years of customer service experience
• Experience working in a University setting preferred
• Strong attention to detail
• Exceptional follow up skills
• Ability to meet critical deadlines under pressure
• Ability to multitask and work on multiple projects at the same timeb