Senior Network Engineer

Zycron is a customer-focused information technology services and solutions firm headquartered in Nashville, TN. Since 1991, Zycron has offered IT solutions to a broad client base and today is the primary provider for numerous Fortune 500 companies. - See more at: http://zycron.com/about/about-zycron/#sthash.swGiSiR8.dpuf

This position is responsible for implementing and supporting technology related to the connectivity of networking, security, and telephony systems across the Enterprise to ensure the stable operation of IT assets and services. This includes recommending, developing, configuring, supporting, and optimizing all new and existing networking hardware, software, telecommunications, and related technologies. The Senior Network Administrator will require the ability to manage multiple priorities, including help desk tickets, daily tasks and projects, while working closely with other team members. It requires a person that can remain flexible and can effectively collaborate across technology teams and global business units. This position requires excellent communication skills and the ability to work with diplomacy and positive attitude.

**ESSENTIAL DUTIES AND RESPONSIBILITIES:** * Design, install, and maintain network systems, hardware, software, and peripherals across the enterprise as required * Maintain Data Center Operations * Monitor, measure, and optimize performance of all network hardware, storage, software, telephony, cabling, and data communications connections ensuring maximum uptime * Analyze, diagnose, and resolve issues to successful resolution or escalate as appropriate * Respond to help desk tickets, telephone calls, email and personnel requests for technical support ensuring timely feedback and closure * Identify, research, and resolve technical problems for individuals and groups in an efficient manner, recognizing the proper course of action to take, communicating and escalating severe issues as appropriate * Provide escalated support for the Service Desk and Level II, perform Level II work as required * Provide technical training for the Service Desk and Level II as required * Communicate highly technical information to both technical and non-technical personnel * Develop and maintain network security, data integrity, and file system security processes and procedures * Perform knowledge transfers among team members by preparing and maintaining documentation for networks, systems, processes, procedures, written instructions, and solutions to problems * Collaborate with team members to identify and recommend process, network, system, hardware, and software improvements and/or upgrades * Maintain knowledge of developments in relevant technologies and their use in the industry, making recommendations when appropriate * Assist team members as needed * May be required to travel outside the State of (TN). * Available to work after hours and weekends as required * Transport equipment using personal vehicle between multiple facilities within assigned service area, as directed by supervisor * Other duties and projects as assigned by supervisor

**QUALIFICATIONS:** * Professional appearance and behavior required including, but not limited to, punctuality, positive attitude, and reliability * Excellent communication and written skills are vital, should be as comfortable with people as with systems and technology * Must be able to work well with others in a team as well as independently, collaboration skills are vital * Able to work effectively at all levels of the organization with ability to convey a correct sense of urgency based on customer or business impact * High level of accountability and can instill a sense of credibility when speaking with customers * Advanced problem solver with the ability to sort through complex issues and conduct comparative analysis of multiple solutions * Excellent organizational and multi-tasking skills – prioritizes and performs a variety of concurrent tasks with efficiency and minimal direction * Ability to follow written and verbal instructions * Must be detail oriented * Must have project management experience * Must be a quick learner and adaptable to change in process or required activities * Extensive working Anchorknowledge of networking, security, and telephony systems, including developing, configuring, supporting, and optimizing networking hardware, software, telecommunications, and related technologies * Must be willing to travel locally on short notice and do extended stays from home when the need arises. * Extensive working knowledge of networking standards, protocols, security, troubleshooting, and performance tuning **KNOWLEDGE, SKILLS AND ABILITIES:** * Knowledge of and enterprise computing environment. * Knowledge of network wiring/cabling. * Knowledge of routers, switches and hubs. * Knowledge of network troubleshooting techniques. * Knowledge of distributed processing operations, procedures, and equipment. * Knowledge of problem-solving techniques. * Knowledge of computers and software. * Knowledge of Cisco Prime * Knowledge of Cisco ISE * Knowledge of Cisco Wireless * Knowledge of best practices for SAN’s 20 or comparable framework. * Ability to process information logically and solve problems. * Ability to monitor and resolve problems with distributed computer systems components. * Ability to identify and define user enterprise network needs. * Ability to communicate effectively verbally and in writing. * Ability to establish and maintain effective working relationships with others. * Ability to plan, organize and coordinate work assignments. **EDUCATION AND EXPERIENCE** * Bachelor’s Degree in computer related field * CCNA certification or equivalent certifications. CCNP desired * Minimum 5-7 years of experience in a large technical environment supporting LANs, WANs, telephony, security, and related technologies