Business Solutions Advanced Technical Support Technician I - Orlando

Bright House Networks

(DeLand, Florida)
Full Time
Job Posting Details
About Bright House Networks
Bright House Networks is the sixth largest owner and operator of cable systems in the U.S. and the second largest in Florida, with technologically advanced systems located in five states including Florida, Alabama, Indiana, Michigan and California.
Responsibilities
Identify, troubleshoot and resolve a wide range of Bright House Enterprise products including Video, Data, Voice and WiFi services, delivered over both coax and fiber optic circuits. Responsible for escalation of complex issues to the appropriate engineering teams or external vendors and tracking escalated issues to resolution. Interface with Core NOC on major network events to provide accurate and timely status to impacted customer base. Provide end-user computing support, utilizing knowledge and experience of operating systems, software and hardware.
Ideal Candidate
* Bachelors or Associates degree in technical area preferred, or an equivalent combination of education, training and experience that would meet the skill requirements of the job. * Cisco experience a plus with CCNA preferred * 1-2 years of experience working in LAN/WAN operational environment with working knowledge of LAN/WAN protocols * Excellent oral and written communication skills and the ability to provide outstanding customer service to internal and external clients. * Must be able to work independently with minimal guidance and demonstrate a sense of urgency for customer impacting issues. * Ability to identify, analyze and troubleshoot a wide range of technical issues in a professional and efficient manner * Basic knowledge of Network protocols, RF, routers, Layer-2 switches, VPN, CWDM, HFC plant and system delivery, routing protocols/policies,WiFi & VOIP platforms. * In depth knowledge of installation, configuration and administration of: Windows 7, 8 and Office packages. * Ability to sit and talk via the telephone for extended periods of time. Work inside throughout the year. * May be required to work various shifts including weekends, holidays, and/or overnights.

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