Technical Support Engineer

Vaco partners with clients on critical projects and strategic talent acquisitions in the areas of finance, accounting, technology, healthcare, general administration and more.

* Assists in technical support operations including, but not limited to, telephone support, diagnosing problems, and completing regularly scheduled activities * Troubleshoots, diagnoses and identifies failing/failed components through use of testing procedures, instruments and diagnostic software * Identifies, researches, and resolves escalated technical problems and offers support to service providers * Performs extensive research on problems escalated by Level I Analyst * Tracks, monitors, and follow-up on reported problems to insure a timely resolution * Logs resolutions into problem management system and communicates status to appropriate IT staff and system users * Reviews all resolutions to determine which should be added to the problem management system knowledge * Develops and provides expert technical training and coaching, and mentors other Analysts * Provides accurate and creative solutions to customer problems to ensure customer productivity * Acquires and maintains in-depth knowledge of relevant hardware and software used throughout the company * Demonstrates excellent oral and written communication skills; communicates effectively with various contacts (internal and external). * Attends training to remain current on industry trends * Participates in company meetings, webinars and conference calls * Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements

**Desired Qualifications** * Must possess approximately three (3) to four (4) years of any combination of experience and/or education that demonstrates a commanding knowledge of IT Technical Support * BA/BS Degree preferred * Comp TIA A+ Certification and MCSE Certification preferred * Must have knowledge of MS DOS, MS Windows XP, Vista & Windows 7 * Must have excellent diagnostic and troubleshooting skills * Must have advanced understanding of networks and telecommunications * Must have attention to detail and problem-solving skills * Must have strong communication skills (both written and oral) * Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results * Must have strong work ethics and a high level of confidentiality to ensure proper handling of sensitive information **Professional Environment** * Corporate Office fast paced, high volume of activity and a deadline driven environment * Sitting for extended periods of time, using telephone, typing and/or operating a computer and/or mouse * Travels as needed approximately ten (10) %