Vendor Operations Manager

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The Vendor Operations Manager is responsible for a team of Vendor Specialists who deliver continuous review and improvement in vendor performance. Their focus is on operational metrics, service levels and daily backlog management, while cultivating staff development and fostering positive vendor relationships. This role oversees the various functions within the company to ensure event setup and execution is handled appropriately and in a timely manner. The Vendor Operations Manager is a dependable ally to cross-functional partners in: Merchandising, Transportation, Fulfillment Center Operations, Supply Chain, Accounts Payable, Customer Service, and Technology. In addition to people and process management, this role also participates in special projects to build and improve the overall vendor and purchasing experience.

* Demonstrate exceptional management, cross-team collaboration and guidance * Assign personnel and ensure quality on pre-event operations calls and confirmations on key accounts * Monitor workflow and management reporting for delays and trends within our portion of the supply chain * Work closely with the Vendor Operations Analyst and Project Manager to ensure quality of analysis, requirements and deliverables * Set expectations with zulily’s partners, manage conflict and relationship issues with a calm demeanor and professional business conduct * Oversee purchasing, receipt and all Vendor Operations functions for the division

* 3-5 years management experience in a fast paced environment * Bachelor’s degree in business or related, or equivalent years of experience in supply chain management or operations, preferred * Familiarity with the retail industry, specifically operations and ordering complexities * Apparel, footwear, or home goods industry knowledge preferred * Strong proficiency in Microsoft Office applications; advanced user of Excel * Ability to analyze data, structure analyses, and derive conclusions * Possess a courteous and professional phone, written and in-person communication skills with the ability to maintain successful relationships with internal departments * Strong organizational skills and ability to summarize issues while prioritizing a team’s daily activities and unexpected distractions * Adept at problem solving and recommending proven solutions * Must be able to work as a member of a leadership team, reporting regular metrics