Information Technology Support Specialist II

Zillow is the leading real estate and rental marketplace dedicated to empowering consumers with data, inspiration and knowledge around the place they call home, and connecting them with the best local professionals who can help.

dotloop is changing the way of Real Estate by eliminating paperwork from negotiated transactions by connecting people, documents and tasks all in one place. You should be creative, equipped with excellent people skills, have a real passion for premier service, and the ability to solve problems in a timely manner. This is an excellent opportunity for someone who is passionate for technology and is looking to grow their career.

* You represent Zillow Group and dotloop's Core Values. * Break/fix for end-users - solving simple issues with connectivity; peripherals; hardware; and software. * Task work in our other Enterprise applications - account provisioning and support of Shoretel, SCCM, SalesForce, Casper, etc. * Assist with setting up accounts and hardware for incoming hires, and deactivating accounts for departing employees- imaging and deploying hardware; retrieving hardware. * Troubleshooting of user hardware, software, and connectivity issues in an Enterprise environment - printer connectivity; Outlook and MSOffice issues; password resets; solving wireless/wired connectivity problems; folder/file permissions. * Active Directory task work - account and object creation and modification; working with Security Groups and Organizational Units; starting to learn basic PowerShell for gathering info. * Assist with basic inventory and stock room tasks - scanning delivered hardware into inventory; arranging warranty repair and replacement of broken items; imaging new machines; cleaning and maintaining stock rooms; doing physical asset counts. * Assist with setup of company events from an IT perspective, including support for A/V and computer requirements. * Documenting IT processes. * Prioritization and basic ticket queue management.

* 3-6 years of experience in an IT Support position or similar role. * Excellent Customer Services and a team focused personality. * Good in-person, phone, and written communication skill; handle expectations, deescalating stressed users/situations. * Shown success in working a ticketing system– updating; assigning; closing; sorting; filtering. * Experience working with Mac's is preferred but not required. * Motivated to learn the processes and procedures for IT at Zillow Group. * Ability to thrive in a rapidly changing environment.