Customer Support Agent IV

Vonage is a publicly held provider of broadband VoIP services. Their technology enables anyone to make and receive phone calls with a touch tone telephone almost anywhere a broadband Internet connection is available.

Vonage is seeking a VoIP and network service support technician. The ideal candidate will possess strong communication skills, analysis skills, and desire to learn. Will be able to work in a fast paced environment and enjoy being part of a team. In addition to trouble shooting, duties may also include performing add/change/delete requests, provisioning IP phones, and configuring routers and switches.

* Provide assistance to our customers (via inbound call queue and support ticketing system). * Perform add/change/delete requests in state of the art Hosted VoIP PBX platforms, Broadsoft and Cisco Call Manager. * Provision IP phones (CISCO, Polycom, Linksys and others). * Provision Cisco and Adtran routers and switches for new customer installations.

* A positive customer service attitude. * Detail oriented. * Possess a good understanding of both telecommunication hardware elements, as well as software and platform components. * Experience in working with fast-paced evolving companies and being able to adapt quickly to new opportunities. * Working knowledge of LAN and WAN technologies is preferred. * Detailed understanding of the OSI model as well as understanding the basics of IP networking * Relevant IT certifications (MCP, A+, CCNA, etc.) or have previous IT Support experience. * Associate or Bachelor of Science degree in a Technical Field preferred.