Marketing eCommerce Operations Manager

We set out to build a cooler without compromise -- one that would stand up to all the abuse we could throw at it. Turns out we weren’t alone in our frustration with cheap gear. Ten years and a few more compromise-free products later, and we’re one of the fastest growing brands in the outdoor industry.

As the Marketing eCommerce Operations Manager, you are highly-motivated and you understand that success includes both financial performance and best-in-class customer satisfaction. You are just as comfortable with budgets, financial statements, and timelines as you are with UX, process improvements, and the visual composition of merchandising creative. It’s important you understand that a world-class eCommerce operation demands teamwork and transparency. You know the accomplishments of the team are far more important than those of yourself or any individual. To be successful in this role, you are comfortable both leading and following… sometimes simultaneously, you trust your gut, and you are always open to a better way.

* Develop and maintain detailed project plans and timelines to ensure a quality customer experience on large and small-scale projects. * Lead cross-functional team and key stakeholders to ensure that established project plans are set, approvals are obtained and programs are completed on-time and on-budget. * Run day-to-day business operations of Direct to Consumer eCommerce (DTC) business by collaborating with Supply Chain, Customer Experience Group, Finance, and IT teams * Ensure that inventory needs are met, and that there is complete product coverage at all times including during key selling seasons. * Monitor ‘Out of Stock’ on DTC channels and take measures to improve product availability. * Lead new initiatives cross functionally to fix the operational gaps in DTC fulfillment or supply chain. * Assist in the launch strategy, roadmap and execution of International instances of yeti.com. * Help create ‘playbooks” to train International teams on eCommerce management and operations, inventory management, initial localization efforts, and more. * Oversee and police YETI's presence within Marketplaces (Amazon, eBay, etc.) * Create new processes and system changes to optimize DTC operations and work with technology and supply chain teams to implement these changes. * Partner with Customer Experience Group to understand consumer pain points and work on initiatives to improve the customer experience. * Streamline back-end processes including an order to cash flow, returns and refund processing, fraud prevention, repairs, and warranty, etc. * Create strategy for excess & obsolete (E&O) inventory and execute initiatives to sell E&O inventory through direct channels. * Monitor operational KPIs like lead times, fulfillment rates, shipping time, etc. to track progress towards operational goals and work on initiatives to improve KPI’s. * Leader and developer of eComm Operations experts supporting these efforts (eComm Specialist and eComm Producer).

* 6+ years of experience working in eCommerce Operations or Supply Chain * Ability to both work in start-up like environments and within a large matrixed organization * Collaborator extraordinaire working with cross functional teams at all levels * Strong written and oral communication skills * Ability to use strategic thinking and problem solving skills to create new strategies, build business cases and win stakeholder buy-in * Must be both analytical and strategic and * Embracer of change and scale: able to handle the challenge of dramatically increasing ecommerce revenue * Ability to work in a fast-paced, ever-changing environment