Customer Service Representative III

Crawford & Company (Crawford) is an independent provider of claims management solutions to the risk management and insurance industry, as well as self-insured entities entities, with a global network serving clients in more than 70 countries. It has four segments: America, which serves the property and casualty insurance company markets in the U.S., Canada, Latin America, and the Caribbean; International Operations.

Provides assignment support for open/pending assignments by contacting clients and/or contractors, and documenting various system applications according to procedures and program requirements. Ability to apply Contractor Connection processes and program requirements to issue resolution.

* Monitors and tracks assignment volume by contacting clients and/or contractors and document status according to procedures and program requirements. * Assist management of new client assignments. * Monitor daily file activity to ensure contacts are made accordingly; assists in identifying problems. * Assist with general issues regarding contractors, clients and homeowners. * Assist with verifying data received through internal reports. * Assist Supervisor with creating team presentations. * Reviews dashboard for outstanding assignments. * Contacts contractors for status of file activity (site inspection, estimate upload, etc.). * Record status and file activity utilizing specific computer applications. * Provide escalated assistance to incoming client calls pertaining to claim or project management software use and how to send assignments. * Perform escalated assignment resolution. * Creates new contractor assignments as requested. * Maintains overall knowledge of Contractor Connection business model and all Customer Support functions. * Participates in special projects or performs duties in other areas as requested. * Upholds and projects the public image of the Company.

* Bachelor degree or an equivalent combination of education and experience. * Minimum of 3 years customer service or property or claims management experience. * Thorough knowledge and understanding of Contractor Connection applications, workflows and reporting systems. * Thorough understanding of Contractor Connection and Customer Service procedures and processes. * Demonstrated experience in customer service, administrative/clerical skills. * Highly proficient and advanced computer skills. * Excellent attention to detail and organizational skills. * Good time management abilities. * Strong analytical and problem solving ability. * Excellent written, verbal and oral communication skills. * Good interpersonal skills. * Business acumen. * Ability to work independently, with minimal supervision. * Strong Work Ethic. **Preferred:** * A Minimum of one year as a Customer Service Representative II or an equivalent combination of education and experience.