Collections Customer Service

DriveTime is the nation’s largest dealer helping people with credit issues purchase a great vehicle. Headquartered in Phoenix, Arizona, we operate over 139 dealerships across the country, with thousands of vehicles in stock.

This position calls for a motivated individual looking to contribute to a results-oriented and high performance team. The main focus of this position is to create long term solutions to help customers maintain the quality of their loan while providing excellent levels of customer service.

• Provide excellent customer service to customers who need assistance in meeting their contract obligations due to unexpected financial obligations.
• Contact or attempt contact with customers who are delinquent.
• Maintain positive working relationships with the Loan Servicing team.
• Meet or exceed production goals
• Performs other related duties as assigned

• College Degree preferred.
• Between 3 to 10 years of experience in collections, customer service, sales or retail industry
• Must be self-motivated with strong decision making and problem solving abilities.
• Professional and persuasive communication and negotiation skills.
• Value and embrace diversity.
• Required to work a flexible schedule including evenings and Saturdays.

Physical Demands

• This job position is designated as a safety sensitive position.
• Must be able to lift up to 25 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels.
• Must be able to carry and transport up to 25 pounds up to 60 feet.
• Requires standing for extended period of time with frequent stretching, reaching, walking and stooping, pushing and/or pulling.
• Requires excellent visual acuity and manual dexterity.
• Requires sitting for extended periods of time. Must be able to type for extended periods of time.
• Requires being able to hear and speak with others in-person or on the phone.
• Must adhere to regular and predictable attendance.