Vice President of Customer Success

Work Market’s labor automation software empowers companies to create, manage & scale their flexible workforce to dramatically improve productivity. We help companies “Uberize” their business. We have incredible momentum which has triggered our need to rapidly scale our Sales organization.

Work Market is seeking a passionate Vice President to lead our Customer Success Group. The Work Market Customer Success Group helps businesses embrace a liquid workforce with Work Market products and services. By 2020, more than 50% of the workforce will be made up of freelancers, and we have built the platform to power this labor transformation. Our Customer Success team is responsible for educating our customers, understanding our customer’s business needs, and identifying areas for growth in our customer’s adoption of Work Market.

* Lead sales efforts to identify revenue streams and further penetrate accounts, with a focus on driving revenue growth. * Proactively develop strategic account plans that outline mutual performance objectives, financial targets, and critical milestones for one and three year periods. * Design & execute sales strategies to achieve account based objectives & revenue goals * Lead C-Level relationship engagements in customers accounts, proactively identifying new executive contacts and creating warm relationships. * Achieve assigned sales quota in designated accounts * Negotiate and close renewals * Monitor and facilitate adoption of Work Market within customer accounts

* Proven track record with 8-10 years experience in Customer Success, Consulting, Advisory, or Transformation Programs * Proven track record of leading teams to achieve great outcomes while managing a diverse set of stakeholders with different, and sometimes conflicting, goals and perspectives. * Ability to engage up and down the organization with confidence and poise, gravitas. * Excellent spoken and written communication as well as receptive listening skills with ability to present to different audience (Executives, Sales, and Customer Success). * Ability to juggle multiple demands and work streams * Working familiarity with product, service and business model innovation * Proven ability to build strong relationships with customers at multiple levels of the organization, including the C level * Previous success in growing a book of business and meeting established performance metrics