Senior Product Manager for Contact Center

Vonage is a publicly held provider of broadband VoIP services. Their technology enables anyone to make and receive phone calls with a touch tone telephone almost anywhere a broadband Internet connection is available.

We're looking for high energy, passionate people with exceptional product development and management skills, including marketing strategy and go-to-market execution, communication, and project management. The mission of the Product Manager of Call Center and Contact Center services is to successfully develop, launch, and manage product offerings associated with Vonage’s Call Center and Contact Center portfolio.

* Know the Call Center and Contact Center Services market. Gain insight into prospects wants and business needs. Identify the problems that are the most critical for potential customers and develop solutions to fit. * Partner with business leaders to define Go to Market strategy and execute the plan. * Manage vendor relationships and assist with contract negotiations. * Drive the creation of business cases for new products. * Spearhead key/critical cross-functional initiatives for product development, launch and on-going lifecycle management. * Act as point of first reference for all product related enquiries and work collaboratively with business leaders to address any issues that may arise. * Establish product packaging, pricing, and promotion of new products. * Monitor and analyze pricing data to maintain a competitive edge. * Monitor the competition. Understand how to position Vonage’s products against key competitors. * Responsible for providing the sales team with the necessary technical expertise to enable them to sell the product. * Champion various product enhancements to keep Vonage’s services relevant in the marketplace. * Create monthly product lifecycle reports for executive review.

* 3 or more years relevant Product Management experience * Thorough Call Center and Contact Center product technical knowledge * Proven track record of prioritizing and delivering results within an entrepreneurial, fast-paced environment * Ability to drive communication processes and work effectively across cross-functional teams * Have a high degree of empathy and crave to deeply understand the customer * Competitive & market assessment experience * Superior written and oral communication skills * Bachelor's degree in Business or Marketing