Office Operations Coordinator

Twilio's mission is to fuel the future of communications. Developers and businesses use Twilio to make communications relevant and contextual by embedding messaging, voice and video capabilities directly into their software applications. Founded in 2008, Twilio has over 650 employees, with headquarters in San Francisco and other offices in Bogotá, Dublin, Hong Kong, London, Madrid, Mountain View, Munich, New York City, Singapore and Tallinn.

We're looking for someone who will play a key role in site operations, project execution support and comms in order to properly support the employees, other experience team members and real estate lead.

* Work cooperatively and jointly with internal departments, facility manager and external (vendors) contacts to provide quality customer service to staff. * Work closely with the SF Facility Manager to ensure San Francisco’s site plan includes an “Operations" sub-plan that covers the following areas and is aligned with the global framework/strategy. * Proactively manage contracts in accordance with contract management best practice. * Coordinate contractors and suppliers carrying out planned and reactive maintenance, ensuring continuity of operation. * Create, review and approve relevant PO’s & invoices. * Responsible for helping to manage safety in the San Francisco office. * Partner with the Director of real estate for more real estate strategy specific projects.

**Requirements:** * 2-3 years experience in the technology industry with Facilities, customer service and events experience * Top-notch interpersonal skills; able to get along with any type of person * Very strong writing communication skills, including blogging, document creation and email skills * A team player able to work with others towards a common goal * Highly organized with the ability to prioritize * Management experience and/or management potential * Strong ability to multi-task and remain at ease in chaotic situations * Flexible; can roll with the punches and keep a smile on your face * Flexible schedule (not a typical 9-5 job!)Strong follow-through & attention to detail * Creative thinker; "ideas" person always looking for the next best thing! * Social media savvy * Handy * Ability to provide a high level of customer service * Easily adaptable to last minute changes & requests * Perform a broad range of supervisory responsibilities over multiple contractors * Great communication skills * Ability to seek and hear customer/staff needs and wants **Bonus points:** * Forward thinking able to see a problem before it arises and come up with creative solutions * Widely connected in the tech world; able to network with other * experience-related positions around the city * Excited about technology and using new products to improve * workflow * Prior knowledge on collaboration and/or Atlassian products * Budget setting and management experience