Retail Account Manager

TSYS

(Austin, Texas)
Full Time Travel Required
Job Posting Details
About TSYS
TSYS Prepaid is is a leading provider of corporate payroll card solutions that help employers offer a direct-deposit option to their employees. At TSYS, they do more than support payments they support people. In fact, they believe that payments should revolve around people, not the other way around a principle they call People-Centered Payments®.
Summary
The Account Manager serves as the primary business contact for strategic clients and is responsible for building, solidifying, and enhancing client relationships to ensure maximum profitability and growth. The AM is expected to identify opportunities for improvement as well as to communicate and advocate client needs and goals within NetSpend to ensure they are met and properly addressed. The AM will maintain and build account profitability through direct deposit goal attainment, new product sales, and contract renewals. The AM must have excellent communication skills and the ability to sell at all levels of management within the organization.
Responsibilities
- Maintain 100% client retention and satisfaction from sales handoff through life of partnership - Utilize a consultative relationship approach to embed NetSpend value at all levels within organization - Identify and implement educational opportunities throughout organization to maintain and increase sales - Introduce new features and product opportunities - Uncover, introduce, and implement opportunities to increase client satisfaction - Orchestrate and manage various projects and maintain client expectations and necessary NetSpend resources - Responsible for contract renewals and new product sales - Act as an escalation point and ensure resolution of any client issues - Conduct quarterly business reviews with each assigned client - Set, track, and report client goals within client organization and NetSpend - Complete needs analysis for each assigned client - Assist with various tasks to ensure success of assigned strategic clients
Ideal Candidate
- Bachelor’s degree or equivalent work experience - Minimum 5 years of relevant work experience in account and project management - Experience developing and maintaining relationships at C-level and Middle Management - Strong time management, organizational and forecasting skills - Track record of revenue generation and maintenance - Strong presentation skills - Motivated, goal oriented and persistent - Excellent verbal and written communication skills - Ability to travel 25% - As provided in NetSpend's Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws

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