Customer Supply Chain Specialist II

TreeHouse Foods is a private label food and beverage leader focused on customer brands and custom products. When customers partner with TreeHouse they can expect access to an industry-leading portfolio, strategic vision, on-trend innovation and insights, world-class supply chain, operational excellence and flexibility, collaborative approaches and dedicated customer service.

This position is responsible for efficient, accurate order processing and fulfillment of an assigned account base to ensure customer satisfaction. The role acts as a liaison between the customers and is responsible for coordinating with internal functions, including but not limited to supply chain, brand, sales, transportation, warehousing, credit and IT. The customer service representative is highly knowledgeable in multiple systems and electronic data interchange processes and needs to utilize their experience, business acumen and leadership in communicating and resolving order management opportunities.

* Perform order-entry functions manually or via EDI, ensuring all orders received are processed timely and accurately. * Manage, document and assist / process customer returns or claims. * Develop understanding of customer strategies, business model and requirements * Effectively use integrated enterprise systems both internal and customer based to maximize profitability * Demonstrate ability to identify and resolve issues effecting overall service to the customer and positively influence key performance indicators * Develop and maintain relationships with key internal / external partners * Understand and execute in the end to end sales process from order through shipment * Develop detailed understanding of end to end supply chain (transportation, warehouse, planning, etc.) * Additional tasks and projects as assigned.

* Four-year college degree in business or equivalent work experience is preferred * Minimum of two year experience in customer service is preferred. * Strong written and verbal communication skills are required * Ability to use sound judgment when making service-oriented decisions that have financial implications * Flexibility, adaptability, highly analytical and ability to work in high change environment are important qualities to possess * Knowledge of Microsoft Office is required; knowledge of SAP system is a plus * Ability to manage multiple tasks while paying close attention to details * Can maintain a high degree of accuracy / interaction with multiple departments while coordinating shipments / customer requests * Possess leadership skills * Ability to work occasional overtime * Travel requirements are minimal