Desktop Support Engineer

Around the corner and around the globe, Tillster simplifies digital ordering, improves customer engagement and grows sales. For more than a decade, we’ve helped turn guests into regulars. Our award-winning technologies have transformed the casual dining and quick service restaurant industries – and made us the global leader in this space.

Provide excellent end user experience, which includes resolving potential or actual technical issues, troubleshoot software packages, hardware devices, and other peripherals and configure computer systems according to company policies. Maintain Company IT assets and License as part of the Configuration Management Database.

* Provide worldwide day-to-day support and customer service * Install, configure, and administer Windows and Macintosh Based Desktop systems hardware and software * Support Cloud Based system, application implementation to support business functions. * Work with network staff to support corporate network and Internet Infrastructure * Resolve technical failures in a timely manner, track issues, escalations, resolution and closure of IT tickets. * Troubleshoot and solve common IT issues (password resets, computer hardware failures, access requests) * Setup computers and phones for new hires * Support/Administer Active Directory, Exchange mail accounts, SharePoint, Microsoft Systems Center Configuration Manager, virus/spam detection, data backups * Work on projects as needed * Bring ideas for improvement forward * Follow and implement security policies while carrying out desktop support * Documentation as needed * Physical movement of IT or other office gear as needed * On-call and available 24x7 to expertly support our global staff

**Qualifications** * Excellent verbal and written communications skills * Strong customer service skills, including ability to listen, interpret and explain computer related concepts in non-technical terms. * Windows 7/10 experience required * Mac OSX support experience required * VOIP phone support experience preferred * Office #65 Support Experience preferred * Desire to multitask and solve problems efficiently and quickly * Hands-on experience with Microsoft desktop operating systems and software products * Knowledge of Microsoft Active Directory, Microsoft Exchange and operating system * Experience supporting Cloud Based solutions a Plus * Experience supporting Office 365 an Plus * Experience with a corporate IT ticket system * Experience with asset and software tracking preferred **Education** * Associates degree in Information Technology * A+, Microsoft, ITSM, HDI or other certifications preferred but not required