Customer Information Analyst I

The Standard is a marketing name for StanCorp Financial Group, INC. and its subsidiaries. Insurance products are offered by Standard Insurance Company of Portland, Ore. in all states except New York, where insurance products are offered by The Standard Life Insurance Company of New York of White Planes, N.Y. Product features and availability by state and company, and are solely the responsibility of each subsidiary.

Act as business lead for inbound and outbound data feed onboarding, both for new and existing feeds of basic to moderate complexity. Manage internal and external resources to successfully conduct data feed change projects of basic to moderate complexity, and data feed re-implementation projects of basic complexity. Manage and perform triage for data feed issues and inquiries. Support team development.

Act as business lead for inbound and outbound data feed onboarding, both for new and existing feeds of basic to moderate complexity. This includes:

• Lead customer conversations on feed specifications and set expectations for feed onboarding process
• Perform business testing on files and providing feedback to customer
• Coordinate with internal resources in business and IT to ensure timely delivery
• Support Customer Information Consultant role on complex implementations
• Configuring mapping tools to support services
• Manage internal and external resources to successfully conduct data feed change projects of basic to moderate complexity, and data feed re-implementation projects of basic complexity. This includes:
• Project management and documentation, utilizing established methodologies, tools and templates
• Project risk and issue management

Manage and perform triage for data feed issues and inquiries. This includes:

• Primary responsibility for managing team alias inquiries, including responding to inquiries and requests for research
• Secure suitable assignment on BSA team and update appropriate resources like CRM
• Manage basic to moderate complexity data feed issues, including performing research, demonstrating critical thinking to identify the source of issue, coordinating with internal business SME’s to assess impact and determine potential workarounds, and working with internal resources to ensure that business stakeholders are being communicated with
• Partner with teammates to review amendments for feed impact and assess whether data feed change is needed

Support team development, including but not limited to:

• Recommend new processes or procedures to improve customer experience and increase efficiency
• Participation in identifying best practices

• Education:
  • Bachelor’s degree in Business, Information Systems or related field.
• Experience:
  • Two to four years progressively responsible experience in systems administration, group insurance benefits, customer facing project management or the equivalent combination of education and/or relevant experience.
• Basic/fundamental proficiency in the following:
  • Microsoft Excel
• Basic/fundament proficiency in the following is preferred:
  • Database querying applications such as SQL Server and TOAD, and understanding of basic database concepts
• Professional certification required:
  • None